Thank you for shopping with us. We hope that you are happy with your order. Our aim is for you to be 100% happy with your purchase. If you have any questions or suggestions regarding the product you purchased, you are welcome to contact us. Our contact information is provided below. In this policy, we have outlined some conditions governing claims of refund, repair and/or replacement. Please read it carefully and let us know if you have any questions.
Refund Policy: We hope that you’re completely satisfied with the jewelry you purchase from us. If for any reason you’re unsatisfied with your purchase, you may Return or Exchange your item within 7 days of the date your order was received. We do not provide prepaid return labels; you are responsible for covering shipping costs to return. Orders can be cancelled within 2 hours of purchase.
Refunds will only be issued as STORE CREDIT.
Damaged products: If the item is completely damaged and irreparable upon delivery, we will refund your order for the full amount. Please note that you will need to send us photographs of the damaged product for our independent review and decision. If the damage is a result of the customer’s negligence or improper handling of the product, as opposed to a manufacturing defect or courier’s fault, we will not accept claims of refund, repair or replacement.
Damage in transit: If you notice that the product is damaged upon delivery, you must first notify us via email within 72 hours of delivery. You will also need to take photographs of the product and send them to us so that we may be able to ascertain the damage and resolve the matter. We will not accept claims of damaged products sent beyond the said 72 hours period of notice or without photographs indicating the defect.
Missing parts on delivery: In the event that your jewelry arrives with a missing piece(s), it is possible that the courier did not pack or handle the product properly during transportation and normally the missing parts may have come off and fallen in the package. In these situations, the courier is primarily responsible to provide corrective action but we will do our best to assist you regarding how to repair the product. Normally, the missing parts may easily be reattached without the risk of damaging the product. This may not be quickest and most effective resolution but it also means you don’t have to bother shipping back the product to us and wait for a replacement. In addition, we will lodge a claim of damages against the courier on your behalf and reimburse you for the amount compensated to us by the courier.
Return and replacement: If the item is completely damaged upon delivery by reasons other than courier’s or customer’s fault, you can choose to ask for a full refund or request for a replacement. If you want a replacement, we will send you a similar product including similar size, color, design or brand. Once a return is received and reviewed, will notify you via email that we have received it. We will also notify you if your return has been approved or rejected. If we approve your request for replacement, we will process your replacement and send it to you as soon as possible. If refund is approved, we will refund you within 7 days of receiving the returned product. To be eligible for refund or replacement, you must first email us within 72 hours of receiving the product at email@example.com. Claims of refund submitted beyond the specified period will not be accepted and no refund will be issued.
Return address: 25 Herzog Place Hicksville, NY, 11801
Email address: firstname.lastname@example.org